Returns Policy:
Machines, Electrical Items, Books and DVD's will not be accepted for return or exchange. All other items will incur a 20% restocking fee. Shipping charges are not refundable. Returns must be approved by Coffee Parts and goods must be returned within seven days of receipt with the original invoice. After seven days, goods received back at Coffee Parts may be denied refund and/or given in store credit only. Damaged or incorrect orders must be reported within seven days of receipt. Lost packages and shipping claims must be reported by you to both Coffee Parts and to the freight carrier used.
Warranty:
All spare parts and accessories have a 7 days return policy, unless stated otherwise. Machines purchases cannot be returned and generally carry a 12 months back-to-base manufacturer's warranty. In the unlikely event of a faulty product, please email us at info@coffeeparts.com for further instructions. Customers are responsible for any shipping costs involved in returning the product to us. All products need to be returned in original packaging, and good care is to be taken when packaging to ensure no damage occurs in transit. Coffee Parts has the right to make the final decision on whether a replacement or a repair process should be issued under any circumstances or situation. The terms of our warranty are as follows:
- A. 7 days return policy
- B. Returns must be communicated with Coffee Parts staff prior to sending
- C. Original invoice to accompany return
The following are not covered by warranty (however they are tested prior to dispatch):
- A. Elements
- B. Control / Autofill Boxes
- C. Vibrating Pumps
This warranty shall not apply to wear and tear or damage incurred during transport. At the time of return, pack equipment carefully against shock, insure parcel, enclosed original invoice and describe defects. This warranty excludes any liabilities which are not expressed above, such as forwarding expenses or travel.
Product Return Address:
By mail: P.O. Box 2047 DC, Rockdale, NSW 2216 Australia
In person: 14/75 Corish Circle, Pagewood, NSW 2035 Australia
